Terry Baltes Says Hotels Seeing An Increase In Guest Demands
Posted on : 08-29-2016 By : Samantha Pointer
Recently, J.D. Power tracked the satisfaction of hotel guests concerning hotel extras and perks, as they do each year. The surveys given to each level of guest, from economy to luxury, is on the rise, but only slightly. Most hotels now offer amenities such as free WiFi, breakfast, parking, and quality linens. These items used to be luxuries but are now becoming standard practice to keep customers happy and loyal. With these luxuries becoming boilerplate, hotel chains fear that customer satisfaction is no longer going to increase, but stay steady…
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