Normally I really like flying Alaska Airlines. The flight prices are reasonable and I have never had a problem with them before. However, after reading this story on BuzzFeed.com, I may not rave about them as much as I have in the past.
Elizabeth Sedway is 51-years-old and battling a form of cancer called Multiple Myeloma. She, along with her husband and two sons, took a vacation from her home in northern California to Hawaii to take a break from everything. The family had a great vacation together, until it was time to board the Alaska Airlines flight home to San Jose.
Elizabeth said that at that point, she and her family were waiting to board in the handicap section of the waiting area. A representative for the airline asked her twice if she needed anything special. The second time she was asked, Elizabeth said that she may need a few extra minutes to board and get settled because she feels a little weak sometimes. Unbeknownst to the family, the representative called a doctor and relayed that information. Sam Tabar (lawyerist.com) was shocked to learn that the doctor then recommended pulling the family from the flight until Elizabeth could produce a doctor’s note saying she was okay to fly. They were removed from the flight after they had been seated and Alaska Air was uncooperative about helping them with the extra cost of finding a hotel and a new flight.
Alaska Airlines has finally apologized to the family and refunded the money they were asking. The Sedways are donating that money to cancer research.