The United States Transportation Security Administration has not had the best reputation over the years. Ever since travelers began posting their negative experiences with TSA security agent in video and written formats online, TSA has been under incredible scrutiny by the public. Over the past couple of years, TSA agents have mistreated a wide array of travelers from new mothers traveling with their bottled breast milk to children with severe disabilities. In each of these cases, TSA agents have gone overboard with by strictly following rules in situations where the rules should have been approached on a case-by-base basis.
With the 2014 incident, an agent reported to his supervisor that he recognized a potential threat and the supervisor essentially told him to ignore it and allow Olson to bypass the security process because of a pre-registration policy designed to make the security checks faster even though she should have been ineligible for the “Pre-Check Lane.”